FAQs

How long will my order take?

Although we try keep some stock of each of our items, all our products are handmade, and most will be made to order. This also makes personalisation possible. Please plan for a 7-10-day lead time. Of course, we will do our best to get your special order out as soon as possible, without compromising on quality or quirky.

Can I personalise my order?

We would be happy to hand-embroider a name or birthday (etc) onto your quirky addition for a small fee of R20.00. Please double-check the spelling or date and remember this needs to fit onto your quirky creation’s little heart.

Other personalisation options can be discussed as we do custom-orders as well as memory-bears on request. Please contact us directly to discuss these options and allow some extra time for design and creation of your quirky order.

 

What are the soft toys made of?

We try to incorporate various textures and colours into each of our designs. This means each one is made of various fabrics; however, we try make use of cotton-rich fabrics. The toys are filled with Comforel stuffing which is hypo-allergenic, more environmentally friendly and does not make clumps as easily as other toy stuffing.

 

Are the soft-toys washable?

Yes! Of course, little ones are meant to play, and this means getting their beloved soft toys dirty. Our toys are machine washable and can even be tumble-dried on a cool setting. We recommend washing and drying them inside a pillowcase.

 

Do you deliver or can I collect?

We deliver throughout South Africa starting at a rate of R150.00. However, you are most welcome to collect from us in Pretoria (Menlo Park) on arrangement or at one of our markets.  

 

Would it be possible to deliver my order as a gift?

Gifts can be directly sent to the lucky person. Please add a note to your order if you would like us to add a handwritten note and we would be more than happy to help make the delivery special.

 

Will my order look exactly like the image online?

Part of the uniqueness of our products is that no two products will never be exactly the same. Each handmade soft toy is a quirky creation of its own and may differ slightly in shape, size, or fabric prints. Although we work from a pattern, different fabrics cut, stretch and stich slightly differently and the exact same fabrics are not always available (including the patterns/designs on the fabric). Thus, little differences do occur, and this adds personality to your special order, however, we ensure high-quality and attention to detail in every product made.